Invoicing - Request a credit note
Easy4Pro does not issue credit notes for invoices containing orders canceled outside Easy4Pro as it is stated in our signed Terms & Conditions.
If an order is canceled by the Shipper the order must be canceled on Easy4Pro before the expected delivery date. Else, the transaction cost is charged by Easy4Pro with no correlation whether the transport was executed or not.
If there are wrong details/missing information, E4P can regenerate the invoice to contain the necessary information.
If another entity needs to be invoiced, E4P issues the credit note.
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