My shipment was not delivered

My shipment was not delivered

What to do when your shipment has not been delivered: 

First, please ask the sender or the receiver to contact the local office of the transport company and ask for more information. Usually, the details of the waybill will be sufficient to identify your request. 
Only the transport company can confirm the ETA to your delivery location. 

If you are shipping overseas, please note that customs procedures may be in course. Be prepared to answer the necessary requests. 

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