Order Status

These are the possible status of an order: 

 Quotation - no offer selected. Bidding may be ongoing or finished.

When an offer is selected: 

 Ordered - offer selected by the user. 

 File Ended - status after “Ordered”. This means that the carrier confirmed on its platform that the job was finalized.

If there's a cancellation: 

Cancelled file - can be cancelled during quotation of after Ordered

• Related Articles

• New Order

  Steps to make a new order:   On the home page, select the Plant you wish to place an order from. Select the type of shipment you wish to send: Parcel or Premium Freight. Click on the option “New Order”. Parcel/Premium Freight - Complete the mandatory ...

• Order Cancellation

  There is one general rule for shipment cancellation: Can only be cancelled before the Estimated Delivery Time. The user can cancel the order until the estimated pickup day Only E4P can cancel after the estimated pickup date: please send a request to ...

• Carriers’ Offer Status

  The possible status of an offer placed by a carrier are the following:  Pending: the offer is valid and waiting for a decision. Expired: the availability of the offer has ended. Denied: offer declined by carrier or by user.

• How to use the "Me" function during order creation

  While creating a new order, you may have noticed a button on the contacts part saying "Me".  The phone number and name can be personalized on the tab "My Account": Me button:  Where to customize: 

• Error can’t go after Partner

  Usually, when the step “Partners” is blocking the continuation of the order creation, the partners selection must have failed.  Make sure that there’s a transport mode selected and that the respective transport mode has carriers associated with it.  ...