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My shipment was not delivered
What to do when your shipment has not been delivered: First, please ask the sender or the receiver to contact the local office of the transport company and ask for more information. Usually, the details of the waybill will be sufficient to identify ...
What do I need to know concerning my parcel?
Some notes on the parcel functioning: The parcel prices are automatic replies that we retrieve using Easy4Pro. This is the only situation where the chat function will not connect the user to the carrier. The dates of pickup and delivery will be ...
Parcel
Per definition, parcel are packages with smaller dimensions/quantities which are transported via carriers like UPS, FedEx, TNT or DHL. These transports have several service levels and a specific set of rules. Usually, the parcel module is used for ...
Parcel Collection
To secure the pickup of a parcel, we strongly recommend to the sender to contact the local parcel courier office and ask for the confirmation of the collection using the tracking number on the waybill or the booking reference, that is provided by the ...
Prepare a parcel shipment
To ensure the collection, prepare the shipment with the shipping label, printed out and attached to the parcel. Also, in case it is an intercontinental shipment, make sure to also enclose the commercial invoice to the package, as well as the packing ...