What do I need to know concerning my parcel?

What do I need to know concerning my parcel?

Some notes on the parcel functioning: 
  1. The parcel prices are automatic replies that we retrieve using Easy4Pro. This is the only situation where the chat function will not connect the user to the carrier. 
  2. The dates of pickup and delivery will be honoured most of the time, as well as transit times. To secure the pickup, kindly ask the sender to contact the local carrier's office and confirm the collection. 
  3. If your collection is done earlier/later, the transit times will be the same. Weekends and holidays are not considered. 
  4. The pickups will be done by default between 10h00LT till 17h00LT.
  5. To guarantee the collection, prepare your shipment with the shipping label, printed out and attached to the parcel. If you're shipping overseas, please also attach the commercial invoice, if possible in local language and in English. Make sure as well that you declare the value of the shipment in overseas requests. 
  6. One waybill will be enclosed to the parcel, a second will be handled to the courier and a third one will be kept by the sender. 
  7. Customs can be handled both by the carrier or by you. The cost will not be included in Easy4Pro's value. 
Didn't find the answer here? Contact the Support Team! 

    • Related Articles

    • Parcel

      Per definition, parcel are packages with smaller dimensions/quantities which are transported via carriers like UPS, FedEx, TNT or DHL. These transports have several service levels and a specific set of rules. Usually, the parcel module is used for ...

    • Parcel Collection

      To secure the pickup of a parcel, we strongly recommend to the sender to contact the local parcel courier office and ask for the confirmation of the collection using the tracking number on the waybill or the booking reference, that is provided by the ...

    • Parcel delivery

      To know the approximate time of delivery of any parcel shipment, it is mandatory to call the parcel courier. Use the tracking number to identify the shipment. Usually, deliveries are made between 10AM and 5PM.

    • Prepare a parcel shipment

      To ensure the collection, prepare the shipment with the shipping label, printed out and attached to the parcel. Also, in case it is an intercontinental shipment, make sure to also enclose the commercial invoice to the package, as well as the packing ...

    • Tracking a Parcel

      There are 2 ways to track a parcel shipment:  1. On Easy4Pro - open the shipment reference and click on "Tracking Link".  Here, jump directly to the tracking on the carrier's website.  2. Directly in the Carrier's Website - if you do not have the ...