Parcel Shipment
My offer is expired - parcel
Parcel offers have limited validity -1h only without exception Once the offer is expired, there's no possibility to extend it. It's mandatory to create a new shipment.
What do I need to know concerning my parcel?
Some notes on the parcel functioning: The parcel prices are automatic replies that we retrieve using Easy4Pro. This is the only situation where the chat function will not connect the user to the carrier. The dates of pickup and delivery will be ...
My shipment was not delivered
What to do when your shipment has not been delivered: First, please ask the sender or the receiver to contact the local office of the transport company and ask for more information. Usually, the details of the waybill will be sufficient to identify ...
Order Cancellation - Parcel
There are 2 general rules for shipment cancellation: Can only be cancelled before the Estimated Delivery Time and if there wasn’t any form of issue with the pickup (parcel wasn’t ready for pickup, problems with parcel packaging, package returned are ...
Claims
If there was an irregularity on the transport of your parcel it’s necessary to raise a claim. Find below some tips: 1. Claims have to be presented within: 30 days after sending date 14 days after delivery date 2. If the package was damaged: 2.1 ...
Parcel delivery
To know the approximate time of delivery of any parcel shipment, it is mandatory to call the parcel courier. Use the tracking number to identify the shipment. Usually, deliveries are made between 10AM and 5PM.
Customs Clearance
When facing a customs clearance event, firstly check where the package is blocked - on the departure or arrival country - to identify who should be contacted for follow-up. Meanwhile, it is mandatory to gather at least the following information: ...
Prepare a parcel shipment
To ensure the collection, prepare the shipment with the shipping label, printed out and attached to the parcel. Also, in case it is an intercontinental shipment, make sure to also enclose the commercial invoice to the package, as well as the packing ...
Tracking
There are two ways of tracking your parcel shipment: 1. On Easy4Pro - open your shipment reference and click on "Tracking Link". Here, you can jump directly to the tracking on the carrier's website. 2. Directly in the Carrier's Website - if ...
Parcel Collection
To secure the pickup of a parcel, we strongly recommend to the sender to contact the local parcel courier office and ask for the confirmation of the collection using the tracking number on the waybill or the booking reference, that is provided by the ...
Transfer the offer
If you have a superior/responsible person set on Easy4Pro, designated to approve the transports raised above a certain amount, you must transfer the desired offer. It is very easy to transfer offers - you just need to open the shipment in case, ...
Parcel accounts
To have access to the parcel module, kindly reach the support team at support@easy4pro.zohodesk.eu. To start the account benefiting from our prices, please inform us: Name and Legal Entity Address and invoicing address Email to receive the invoices ...
Parcel
Per definition, parcel are packages with smaller dimensions/quantities which are transported via carriers like UPS, FedEx, TNT or DHL. These transports have several service levels and a specific set of rules. Usually, the parcel module is used for ...
Tracking a Parcel
There are 2 ways to track a parcel shipment: 1. On Easy4Pro - open the shipment reference and click on "Tracking Link". Here, jump directly to the tracking on the carrier's website. 2. Directly in the Carrier's Website - if you do not have the ...
My parcel shipment was not picked up
First, please ask the sender to contact the local office of the transport company and ask for more information. Usually, the details of the waybill will be sufficient to identify your request. Otherwise, please ask E4P for the booking reference. ...